From The FOSS India Wiki
The Advantages of Live Chat Software for Online Businesses
Having live chat software on their websites is a must for online businesses these days. The software has become a very important tool for communicating with customers. There is different live support chat software for websites available in the market. Some of them are free while others have to be paid for. Even the paid software proves to be a worthy investment. This is due to the fact that there are many advantages that live chat software for websites provides to online businesses. Some of the major advantages of this software are discussed below.
Firstly, it allows the customer support representative to chat with multiple customers or website visitors at the same time. This enhances their productivity and efficiency and the business does not have to employ many people to offer customer support. This results in significant cost-savings for the business.
Secondly, customer service and support can be provided instantly with the help of this software. It does not require customers to wait for having their queries answered unlike a phone or email system, which allow customers to have their questions answered after some time. As the customers do not have to wait to get the information they need, they will most probably purchase products from the website without any delay.
Thirdly, it increases sales and profits by enhancing customer service. The customers not only make purchases through the website themselves due to the good customer services but also tell their friends and acquaintances about their good experiences. This provides good word-of-mouth publicity and brings in more customers to the website.
Fourthly, the software allows the operator to determine the geographic location of the customers, keyword searched and the web pages visited by the customers. All this information can be used for improving the website and pick the target audience.
Fifthly, it is very easy to install for the business's website. The whole installation process takes less than half an hour. Moreover, as mentioned earlier, different free software live chat is available, which means that the business can get all the advantages discussed earlier without having to spend anything. The free live chat software can be found easily through an online search.
For more details do checkout at live chat for website
Source: http://www.foss-india.org/mediawiki-1.17.0/index.php/User%3AOrmeBoutin60
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